Making a Claim
Unfortunately an incident can happen at any time but that is why the dedicated FRIC Claims Team is here to support our Members and make this process as simple as possible. Our Claims Team is here to assist you at all stages.
1 – Initial contact
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Report claims with full details onto the FRIC Claims Cloud system as soon as viably possible and in line with the agreed service level agreements
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Attach any relevant documentation and images to the file, including damage images if applicable.
- We will give you help and advice and deal with any claims made against your Authority.
2 – Claim Management
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We may need to inspect your vehicle should the damage be of a high level
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Relevant documents such as accident report, statements, training records etc will be requested on all Employers’ and Public Liability claims (non-notification only).
- CCTV maybe requested on claims where liability is not clear, or to be disputed.
3 – Claim Assessment
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We will investigate the claim to determine the cause of the accident, assess liability, and determine the extent of the damage. We may use our loss adjuster or solicitors for this.
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The Uninsured Loss Recovery provider (MAPS) will deal with cases where the third party is wholly / partially liable and are appointed directly by yourself.
- We will keep you updated throughout the claim process, discuss liability and identify and trends / issues that require communication with all our Members
- Should your vehicle be uneconomical to repair, we will discuss a settlement figure and arrange payment to you directly once all agreed.